Shipping policy
Shipping Policy
Thank you for your purchase. This Shipping Policy outlines how orders are processed and delivered.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or holidays.
- You will receive a confirmation once your order has been shipped.
2. Shipping Time
- Estimated delivery time varies based on location and shipping method.
- Standard Delivery: 5–6 Business Days.
- Calicut District: Delivery Within 24 Hours.
- Delays may occur due to external factors such as carrier issues or customs.
3. Shipping Fees
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered on select promotions or minimum order values.
4. Tracking Information
- Once your order is shipped, a tracking number will be sent to your registered email address.
- You can use the tracking number to monitor your shipment status via the carrier's website.
- Please allow 24–48 hours for tracking updates to reflect after dispatch.
- If you have not received tracking details within 3 business days of your order being shipped, please contact our support team.
5. Incorrect Address
- Ensure your shipping address is accurate at checkout.
- Orders shipped to incorrect addresses provided by the customer are not the responsibility of the seller.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, contact support within 48 hours of delivery.
- Claims will be reviewed and resolved accordingly.
7. Customs, Duties, and Taxes
- Any applicable customs fees, duties, or taxes are the responsibility of the customer.
- Delays due to customs are beyond our control.
8. Contact
- For any shipping-related questions, please reach out through the support channel provided on the platform.